Privacy Policy
How Elegant Nest Design collects, uses and protects your personal information.
Introduction
Elegant Nest Design ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit elegantnestdesign.com, use our Design Mood Mixer, contact us, request a consultation or subscribe to our newsletter. By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect information you provide directly, including:
- Your name, email address, phone number and property address.
- Project details, including services of interest, design preferences, photos, plans and messages.
- Newsletter preferences and topics you select when subscribing.
- Information shared during consultations, site visits, calls and emails.
We also collect technical information automatically, such as browser type, device information, pages visited, referring pages and approximate location based on your IP address.
Our Design Mood Mixer
The Design Mood Mixer on our home page lets you move sliders to explore design directions. It runs entirely in your browser and does not collect or send any information to us.
How We Use Information
We use personal information to:
- Respond to enquiries and arrange consultations and site visits.
- Prepare design concepts, proposals, estimates and contracts.
- Plan, permit, schedule and complete design and renovation projects.
- Coordinate with local historic or zoning offices when your project requires it.
- Send newsletters and updates to subscribers.
- Maintain, secure and improve our website and services.
- Comply with legal, tax, licensing and regulatory obligations.
Calls, Texts and Emails
If you provide your phone number or email address, we may contact you about your enquiry, appointments and project updates. We send marketing texts only with your consent. You may opt out of marketing communications at any time, and we may still contact you about active consultations or projects.
Project Photography
We may photograph our work to document progress and quality. With your permission, we may share photos of completed projects on our website or social media without publishing your name or address. You may ask us not to use photos of your home at any time.
Security Systems We Install
When we install cameras, smart locks or alarm systems, your device accounts, recordings and settings are managed through the manufacturer's platform under its own terms and privacy policy. We do not keep access to your cameras or recordings after installation unless you ask us to help with support.
Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by applicable law, including the Maryland Personal Information Protection Act.
Data Retention
We keep personal information only as long as necessary for the purposes in this policy, including providing services, honouring warranties, resolving disputes and meeting legal and accounting obligations. When it is no longer needed, we securely delete or de identify it.
Your Privacy Rights and Choices
You may ask us to access, correct or delete the personal information we hold about you, subject to legal exceptions. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below. We may need to verify your identity, and we will not discriminate against you for exercising your rights.
You may also browse most of our website and use the Design Mood Mixer without identifying yourself, decline optional cookies, unsubscribe from marketing emails and ask us not to use photos of your home.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.
Third Party Links
Our website may include links to third party websites, embedded maps and social media platforms. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Please review it periodically.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, please contact Elegant Nest Design by email at contact@elegantnestdesign.com, by phone at +1 301-842-0290, or through our Contact Us page.